Maintenance
At Entryphone, we understand the importance of having a reliable system. We offer a number of service options so that you can ensure systems are operating at their best.
Inside the M25

Service that keeps your system working

Our directly employed Greater London team supports Entryphone systems that we installed, from everyday repairs to planned upgrades and complete restoration.

Call 020 8870 8635
Apartment building with a maintained door-entry system
01

Repairs

Prompt fault-finding and professional repairs designed to minimise disruption to security and daily use.

02

Service upgrades

Additional phones, refreshed entrance panels, improved door releases and other changes as your requirements evolve.

03

Full service

A free initial assessment for a serviceable system in disrepair, followed by a quotation to restore it and options for ongoing cover.

Clear and transparent

Our charges

Whether you buy or rent a system from us, our service engineers are always available to meet your service and maintenance needs. Customers with rental agreements, annual contracts, or within their guarantee period enjoy fully inclusive service and no call-out fees for any chargeable work that may be required. We also offer service on an ad hoc basis, with rates outlined below.

Rental*, Annual Contract or Guarantee Non-contract
Fault and wear-and-tear repairs
Call-out charge Included £80 plus VAT (£96)
Labour charge Included £25 plus VAT (£30) per quarter hour
Parts Included At web published retail price
Additional equipment and service not covered by contract
Call-out charge £0 £80 plus VAT (£96)
Labour charge £25 plus VAT (£30) per quarter hour £25 plus VAT (£30) per quarter hour
Parts At web published retail price At web published retail price
Fixed price additions and upgrades YES NO
Accidental damage No charge for damage value less than £30 plus VAT (£36) Charged at normal rates
Online portal service
PinNet Fob Administration YES NO
TeleDial Administration YES NO

*Systems to serve more than four flats are available under a maintenance inclusive rental contract. The service available is as described in this leaflet but defined by the terms and conditions on the rental contract itself.

VAT Rate 20.00%


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